We have complete confidence in our products and genuinely believe that you will be more than delighted with your purchase.

However, we understand that sometimes things may not go as planned :-(

That's why we offer a 30-day exchange or money-back guarantee for first time customers :-)

It’s an almost totally risk-free way to try any of our products.

This means that if you’re a new customer and you're not 100% happy with anything in your first order, there’s no need to worry, we will give you an exchange or your money back! It’s entirely your choice.

Simply send us an email at hello@loopaorigins.com and we'll get the ball rolling to take care of everything for you.

All we ask is that you try the product first and be open to reasonable solutions we may be able to offer to help! This may include returning the product to us (at our cost).

We'll promptly process the exchange or refund for the purchase price (up to a maximum of £100 per customer), which will be credited back to your original payment method within 7 days. We are unable to refund the delivery charges because these are paid directly to the carrier

Customer satisfaction is very important to us, so we'll do our best to ensure that you're a happy customer!

Free Discovery Sets and gifted purchases are excluded from this guarantee.

We may from time to time make changes to this policy. The version on this page at the time of your purchase will be applied.